Shipping Policy

At PashmCraft, we strive to deliver your handmade, hand-embroidered treasures with care and efficiency. Please review our shipping policies below for details:

Domestic Shipping (Within India)

1. Shipping Charges:

• A flat rate of ₹150 is charged for each order and subsequent per order charges are applied at checkout. 

   2. Delivery Time:

• Orders are typically delivered within 5-7 business days.

  3. Order Tracking:

• Once your order is shipped, you will receive an email with tracking details.

 

International Shipping

1. Shipping Charges:

   • Shipping charges vary based on the destination and will be calculated at checkout.

   2. Delivery Time:

• International deliveries typically take 10-20 business days, depending on the destination and customs clearance.

   3. Customs Duties and Taxes:

• Recipients are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs authorities.

   4. Order Tracking:

• A tracking number will be provided once the order is shipped. Please note that tracking updates may vary depending on the destination country’s postal system.

   5. Returns for International Orders:

• Due to high shipping costs and customs complexities, returns for international orders are generally not accepted. If you experience an issue with your product, please contact us at contact@pashmcraft.com, and we’ll do our best to assist.

 

General Information

Order Processing Time:

• Orders are processed within 1-2 business days after confirmation of payment.

Packaging:

• Our products are carefully packed to ensure they reach you in perfect condition.

Unforeseen Delays:

• While we aim to deliver orders within the specified timelines, delays due to unforeseen circumstances (e.g., weather, customs clearance, or courier issues) may occur.

Incorrect Shipping Information:

• Please ensure your shipping address is accurate at the time of checkout. We cannot be held responsible for delays or failed deliveries due to incorrect information.

 

Return Shipping Costs for Exchanges and Refunds

At PashmCraft, we strive to ensure customer satisfaction with every purchase. However, we understand that sometimes returns or exchanges are necessary. Below is our policy regarding return shipping costs:

1. Domestic Orders (Within India)

• Exchanges:
  • Customers are responsible for the shipping costs to return the item to PashmCraft.
  • PashmCraft will cover the cost of shipping the exchanged item back to the customer.
• Refunds:
  • Return shipping costs are the customer’s responsibility and are non-refundable.

Note: We recommend using a reliable courier service with tracking to ensure your return reaches us safely.

2. International Orders

• Due to the high costs and complexities of international shipping and customs, customers are responsible for all return shipping charges, including any duties, taxes, or additional fees incurred during the return process.
• Exchanges for international orders are not supported, but in case of any product concerns, please reach out to us at contact@pashmcraft.com for assistance.

3. Exceptions

• If the return is due to a defect, damage, or an error on our part:
  • PashmCraft will reimburse the return shipping costs for domestic orders.
  • For international orders, please contact us, and we will work with you to resolve the issue in the best way possible.
• Proof of shipping costs (e.g., receipt from the courier) may be required for reimbursement.

4. How to Ship Returns

• Pack the item securely in its original packaging or equivalent to prevent damage during transit.
• Include a copy of your invoice and a note mentioning the reason for the return.
• Ship the item to the address provided in our Return Instructions, which will be shared upon request.

If you have any questions or concerns regarding shipping, feel free to reach out to us at contact@pashmcraft.com.